Terms and Conditons

1. About Us

Fylde Community Physio provides community-based physiotherapy services, including home and care home visits.

For enquiries, please contact:

Email: fyldecommunityphysio@gmail.com

Phone: 07752 812751

2. Use of This Website

This website is provided for general information about our services.

You agree to use this website:

Only for lawful purposes
In a way that does not infringe the rights of others
Without attempting to gain unauthorised access to the website or its systems

3. Medical Disclaimer

The content on this website is for general information only and is not intended to replace a professional physiotherapy assessment, diagnosis, or treatment.

You should not rely on website content as a substitute for personalised healthcare advice. Always consult a qualified healthcare professional regarding your individual circumstances.

4. Booking and Services

Service information, pricing, and availability may change without notice.

Submitting an enquiry or booking request does not guarantee an appointment.

Appointments are only confirmed once agreed directly with you.

We reserve the right to decline or cancel appointments where necessary.

5. Cancellation Policy

We understand that plans can change. However, to allow us to offer appointments to other clients, we ask that you provide adequate notice if you need to cancel or reschedule.

At least 24 hours’ notice is required for cancellations or changes. Cancellations made with less than 24 hours’ notice may be charged in full.

Missed appointments (non-attendance) may also be charged in full.

Repeated late cancellations or missed appointments may result in refusal of future bookings.

We may, at our discretion, waive cancellation fees in exceptional circumstances.

6. Complaints Procedure

We are committed to providing a high standard of care and service. If you are dissatisfied with any aspect of our service, please contact us as soon as possible at the contact details provided above.

We will handle all complaints fairly, confidentially, and in a timely manner.

If you remain dissatisfied after our response, you may choose to escalate your complaint to a relevant professional or regulatory body.

7. Limitation of Liability

While we aim to ensure the information on this website is accurate and up to date, we make no warranties or guarantees of any kind. To the fullest extent permitted by law, we exclude liability for:

Any loss or damage arising from reliance on website content
Any interruption or unavailability of the website
Any indirect or consequential loss

Nothing in these terms excludes liability for death or personal injury caused by negligence, or any liability that cannot be excluded under English law.

8. Intellectual Property

All content on this website, including text, images, logos, and branding, is the property of Fylde Community Physio unless otherwise stated.

You may:

View and print content for personal use only

You may not:

Copy, reproduce, or distribute content for commercial purposes without permission

9. Links to Other Websites

This website may include links to third-party websites for your convenience.

We do not control or accept responsibility for the content or practices of external sites.

10. Website Availability

We aim to keep the website available and functioning correctly but do not guarantee uninterrupted access.

We may suspend, withdraw, or change any part of the website without notice.

11. Changes to These Terms

We may update these Terms and Conditions from time to time. Please check this page periodically.

12. Governing Law

These Terms and Conditions are governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Contact Forms and Communication

If you contact us via the details on this website:

You agree that the information you provide is accurate to the best of your knowledge
You should avoid including sensitive medical details unless requested

We aim to respond promptly but cannot guarantee response times.