Privacy Policy
1. Who We Are
At Fylde Community Physio, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and store your information when you use our services or visit our website.
We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Business Name: Fylde Community Physio
Email: fyldecommunityphysio@gmail.com
Phone: 07752 812751
2. What Information We Collect
We may collect and process the following information:
a) Personal Information
Name
Address
Date of birth
Contact details (phone number, email address)
Next of kin details (where relevant)
b) Health Information
Medical history
Assessment findings
Treatment notes
GP or healthcare provider details
Information relevant to your physiotherapy care
c) Website Usage Data
IP address
Browser type and device
Pages visited and time spent on the website
3. How We Collect Your Information
Information is collected:
Directly from you during enquiry, assessment, and treatment
Through website enquiry forms
During communication via phone or email
From family members or carers where appropriate and lawful
4. Lawful Basis For Processing
We process your personal data under the following legal bases:
For physiotherapy services:
Article 6(1)(b) – Performance of a contract
Article 9(2)(h) – Provision of health or social care
For responding to enquiries and communication:
Article 6(1)(f) – Legitimate interests
Article 6(1)(a) – Consent (where applicable)
5. How We Use Your Information
We use your data to:
Provide physiotherapy assessment and treatment
Communicate with you about appointments and care
Maintain clinical records
Process payments and invoices
Improve our services
Comply with legal and regulatory obligations
6. How We Store Your Data
Your data is stored securely using appropriate technical and organisational measures. This may include
Secure electronic systems
Password protected devices
Locked physical records
Communication with patients may also take place via a dedicated Fylde Community Physio Gmail account. Reasonable security measures are in place, including password protection and two-factor authentication. However, email communication may carry inherent risks, and sensitive information should not be shared over email.
We take data security seriously and implement safeguards to protect your information from loss, misuse, or unauthorised access.
7. Data Retention
Clinical records are retained for a minimum of 8 years following discharge, in line with professional and legal guidance.
Personal data will be securely deleted or disposed of when no longer required.
8. Sharing Information
We will only share your data when necessary and appropriate, including:
With your GP or other healthcare professionals (with your consent)
With insurers or payment providers (where applicable)
When required by law or regulatory bodies
We will never sell your personal data to third parties.
9. Cookies & Website Tracking
Our website may use cookies to improve your browsing experience. These may include:
Essential cookies (for website functionality)
Analytics cookies (to understand website usage)
You can control cookie settings through your browser.
10. Your Rights
Under UK data protection law, you have the right to:
Access your personal data
Request correction of inaccurate data
Request deletion of your data (where appropriate)
Restrict or object to processing
Data portability
Withdraw consent at any time
To exercise your rights, please contact us using the details above.
11. Complaints
If you have concerns about how your data is handled, please contact us first.
You also have the right to complain to:
Information Commissioner’s Office (ICO)
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 0303 123 1113
Website: www.ico.org.uk
12. Changes to This Policy
This privacy policy may be updated from time to time. The most recent version will always be available on this website.
Last updated April 2026.