{"id":26884,"date":"2026-04-09T11:49:39","date_gmt":"2026-04-09T11:49:39","guid":{"rendered":"https:\/\/fyldecommunityphysio.co.uk\/?page_id=26884"},"modified":"2026-04-09T15:51:35","modified_gmt":"2026-04-09T15:51:35","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/fyldecommunityphysio.co.uk\/?page_id=26884","title":{"rendered":"Privacy Policy"},"content":{"rendered":"
\n\t\n
\n\t\n\t

\n\t\tPrivacy Policy \t<\/h1>\n\n\n\n

<\/p>\n\n<\/div>\n\n<\/div>\n\n\n

\n\t\n
\n\t\n\t

\n\t\t1. Who We Are<\/strong>
\u00a0
At Fylde Community Physio, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and store your information when you use our services or visit our website.\t<\/p>\n\n\n\n

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
\u00a0
Business Name:<\/strong> Fylde Community Physio
Email:<\/strong> fyldecommunityphysio@gmail.com
Phone:<\/strong> 07752 812751
\u00a0
2. What Information We Collect<\/strong>
\u00a0
We may collect and process the following information:
\u00a0
a) Personal Information<\/strong>
Name
Address
Date of birth
Contact details (phone number, email address)
Next of kin details (where relevant)
\u00a0
b) Health Information<\/strong>
Medical history
Assessment findings
Treatment notes
GP or healthcare provider details
Information relevant to your physiotherapy care
\u00a0
c) Website Usage Data<\/strong>
IP address
Browser type and device
Pages visited and time spent on the website
\u00a0
3. How We Collect Your Information<\/strong>
\u00a0
Information is collected:
Directly from you during enquiry, assessment, and treatment
Through website enquiry forms
During communication via phone or email
From family members or carers where appropriate and lawful
\u00a0
4. Lawful Basis For Processing<\/strong>
\u00a0
We process your personal data under the following legal bases:
\u00a0
For physiotherapy services:
Article 6(1)(b) \u2013 Performance of a contract
Article 9(2)(h) \u2013 Provision of health or social care
\u00a0
For responding to enquiries and communication:
Article 6(1)(f) \u2013 Legitimate interests
Article 6(1)(a) \u2013 Consent (where applicable)
\u00a0
5. How We Use Your Information<\/strong>
\u00a0
We use your data to:
Provide physiotherapy assessment and treatment
Communicate with you about appointments and care
Maintain clinical records
Process payments and invoices
Improve our services
Comply with legal and regulatory obligations
\u00a0
6. How We Store Your Data<\/strong>
\u00a0
Your data is stored securely using appropriate technical and organisational measures. This may include
Secure electronic systems
Password protected devices
Locked physical records
\u00a0
Communication with patients may also take place via a dedicated Fylde Community Physio Gmail account. Reasonable security measures are in place, including password protection and two-factor authentication. However, email communication may carry inherent risks, and sensitive information should not be shared over email.
\u00a0
We take data security seriously and implement safeguards to protect your information from loss, misuse, or unauthorised access.
\u00a0
7. Data Retention<\/strong>
\u00a0
Clinical records are retained for a minimum of 8 years following discharge, in line with professional and legal guidance.
\u00a0
Personal data will be securely deleted or disposed of when no longer required.

8. Sharing Information<\/strong>
\u00a0
We will only share your data when necessary and appropriate, including:
With your GP or other healthcare professionals (with your consent)
With insurers or payment providers (where applicable)
When required by law or regulatory bodies
We will never sell your personal data to third parties.
\u00a0
9. Cookies & Website Tracking<\/strong>
\u00a0
Our website may use cookies to improve your browsing experience. These may include:
Essential cookies (for website functionality)
Analytics cookies (to understand website usage)
\u00a0
You can control cookie settings through your browser.
\u00a0
10. Your Rights<\/strong>
\u00a0
Under UK data protection law, you have the right to:
Access your personal data
Request correction of inaccurate data
Request deletion of your data (where appropriate)
Restrict or object to processing
Data portability
Withdraw consent at any time
\u00a0
To exercise your rights, please contact us using the details above.
\u00a0
11. Complaints<\/strong>
\u00a0
If you have concerns about how your data is handled, please contact us first.
\u00a0
You also have the right to complain to:
Information Commissioner\u2019s Office (ICO)
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 0303 123 1113
Website: www.ico.org.uk
\u00a0
12. Changes to This Policy<\/strong>
\u00a0
This privacy policy may be updated from time to time. The most recent version will always be available on this website.

Last updated April 2026.<\/em>
\u00a0<\/p>\n\n<\/div>\n\n<\/div>\n\n\n\n

<\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"unboxed","site-sidebar-style":"unboxed","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-26884","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false},"uagb_author_info":{"display_name":"christophervyse","author_link":"https:\/\/fyldecommunityphysio.co.uk\/?author=1"},"uagb_comment_info":0,"uagb_excerpt":null,"_links":{"self":[{"href":"https:\/\/fyldecommunityphysio.co.uk\/index.php?rest_route=\/wp\/v2\/pages\/26884","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/fyldecommunityphysio.co.uk\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/fyldecommunityphysio.co.uk\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/fyldecommunityphysio.co.uk\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/fyldecommunityphysio.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=26884"}],"version-history":[{"count":6,"href":"https:\/\/fyldecommunityphysio.co.uk\/index.php?rest_route=\/wp\/v2\/pages\/26884\/revisions"}],"predecessor-version":[{"id":26897,"href":"https:\/\/fyldecommunityphysio.co.uk\/index.php?rest_route=\/wp\/v2\/pages\/26884\/revisions\/26897"}],"wp:attachment":[{"href":"https:\/\/fyldecommunityphysio.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=26884"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}